Privacy Policy

Story Frame Studios operates this website, along with all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a curated and meaningful experience. This Privacy Policy explains how we collect, use, and share your personal information when you access or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. If any provision of our Terms of Service conflicts with this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

Please review this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how your information is handled as described here.

When we say "personal information," we mean data that identifies you or can reasonably be connected to you (or another individual). It does not include information that is anonymous or has been de-identified so it cannot reasonably be linked to a person.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact Information: such as your name, billing address, phone number, and email address.
• Payment and Financial Information: such as credit/debit card details, transaction details, payment method, payment confirmations, and related payment information.
• Order Information: such as the occasion, storyline, character details, scene descriptions, closing messages, and delivery preferences you provide when placing an order.
• Uploaded Content: such as photos of individuals you upload as part of the personalized film creation process. These are used solely to create your order and are deleted after production is complete.
• Communications: information you provide when you contact us, including customer support messages.
• Device and Technical Data: such as device details, browser information, network connection, IP address, and other identifiers.
• Usage Data: information about how you use and navigate the Services, including timing and interaction patterns.

We may obtain personal information from:

• You directly, for example when you place an order, browse or use the Services, contact us, or otherwise provide information to us.
• Automatically through the Services, including data collected from your device when you visit our website, and via cookies or similar technologies.
• Our service providers, when we engage vendors to support functionality and they collect or process information on our behalf.

We use personal information for various purposes depending on your relationship with us and how you use the Services, including:

• Provide and Fulfill Orders: We use personal information to deliver the Services and fulfill our obligations to you — such as processing payments, completing orders, producing your personalized animated film, and delivering your finished product via secure download link.
• Improve the Services: We may use information to analyze, develop, and enhance the Services and the quality of our productions.
• Marketing and Advertising: We may use your information to send promotional communications (e.g., by email) and to display advertising on our Services or elsewhere online.
• Security and Fraud Prevention: We use information to help maintain secure payments and detect, investigate, or respond to suspected fraud or other unlawful activity.
• Communicate with You: We use personal information to provide customer support, send order updates and status notifications, and maintain our relationship with you.
• Legal and Compliance Purposes: We may process personal information to comply with applicable laws, respond to lawful requests, and enforce or investigate potential violations of our terms or policies.

We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

• Service providers and vendors that perform services for us, such as payment processing, analytics, customer support, cloud hosting and storage, and email delivery.
• Business transactions and legal matters, such as mergers, acquisitions, or when needed to comply with legal obligations, enforce terms and policies, or protect the rights of our users or others.

We do not sell your personal information to third parties. Uploaded photos and personal story details are used exclusively for the production of your order and are not shared with or sold to any third party.

Photos you upload as part of your order are used solely for the purpose of creating your personalized animated film. Only our production team has access to your uploads. All uploaded files are deleted after your order is finalized, unless you request otherwise. We treat all submitted personal content with strict confidentiality.

The Services may include links to third-party websites or platforms. If you click through to a site we do not control, you should review that third party's privacy and security practices and terms. We are not responsible for the privacy, security, or reliability of third-party sites or content.

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe a child has provided personal information to us, please contact us to request deletion.

No security system is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as needed for the purposes described above, which may depend on factors such as providing the Services, meeting legal requirements, resolving disputes, and enforcing agreements or policies.

Uploaded photos and personal story content are deleted after your order is completed, unless retention is required by law.

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Right to Access / Know: request access to the personal information we hold about you.
• Right to Delete: request deletion of personal information we maintain about you.
• Right to Correct: request correction of inaccurate personal information.
• Right to Portability: request a copy of your personal information.
• Communication Preferences: you can unsubscribe from promotional emails using the link in our messages. Even if you opt out, we may still send non-promotional messages such as order updates.

Subject to local law, you may also have the right to object to or restrict processing in certain situations, or to withdraw consent where we rely on consent as the legal basis.

You can exercise these rights by contacting us using the details below. We do not discriminate against you for exercising your rights. We may need to verify your identity before processing a request. We will respond within the timeframe required by applicable law.

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or file a complaint with your local data protection authority.

Your personal information may be transferred to, stored in, and processed in countries outside your country of residence. If we transfer personal information from the European Economic Area or the United Kingdom to other countries, we rely on approved transfer safeguards such as the European Commission's Standard Contractual Clauses or equivalent UK mechanisms, unless the destination country is recognized as providing an adequate level of protection.

We may revise this Privacy Policy periodically to reflect updates to our practices or for operational, legal, or regulatory reasons. We will post the updated version on this website and revise the effective date accordingly.

If you have questions about this Privacy Policy, our privacy practices, or want to exercise your rights, please contact us at support@storyframestudios.com. For purposes of applicable data protection laws, Story Frame Studios is the data controller for your personal information.